CLINIC Information
SURGERY HOURS:
Monday to Friday - 8am to 5pm
Saturday - 8am to 1pm
FEES & BILLING:
All consultations to eligible MEDICARE Card Holders and DVA card Holders will be Bulk Billed.
We require a valid Medicare or veteran affairs and concession card if applicable for each visit.
The consultation fee for Non Medicare card Holders will be $60 for a standard consultation.
Medicals for commercial driver licenses (dangerous goods, bus driver etc) cannot be Medicare billed will be charged accordingly.
Dental Fees may be covered by Medicare for Eligible Child Dental Health services and by Queensland Health emergency clinic vouchers. All other fees will be covered by your private health fund if you belong to one, and will usually have a gap out of pocket fee. We have the Hicaps payment facility at our clinic to facilitate your private health fund and credit card payments.
APPOINTMENTS:
Medical appointments are normally made at 10 minute intervals. If you feel that you may need a longer appointment please advise our staff when making your appointment. Dental appointments will be made according to the treatment required.
If you are seeing the doctor to complete Centrelink forms, insurance medicals, driver license medicals or for any procedure, please advise the staff when you make the appointment as these visits require a longer appointment. Also provide the forms to the Receptionist when you arrive for the appointment.
The Doctor will make every attempt to keep to your appointment time, however due to emergencies there may be some delay at times.
We will attempt to fit in emergencies such as an accident at work or home or sudden illness. Each day we keep aside a few appointments to fit in patients with urgent problems. However in certain life threatening circumstances such as a severe injury or chest pain it is best to call an Ambulance at 000 immediately.
You are welcome to ring the surgery prior to your appointment to find out if we are running on schedule.
Kindly call the surgery to cancel your appointment if you are unable to keep the appointment for any reason, and this will allow another patient to be given an appointment.
It is in your interest to consult the doctor on a more regular basis for individual complaints and advice, rather than accumulating several problems and presenting with a list. The doctor in this case may not be able to address all the issues.
Separate appointments are preferred for Skin checks, rather than trying to get these done during a standard consultation for other problems.
AFTER HOURS SERVICE:
For ANY life threatening emergency call 000 or go to the nearest hospital.
The Clinic uses the services of an after hour deputising service for after hour home visits.
For after hour Emergencies please call 1300 HOME DR / 1300 466 337
TELEPHONING the DOCTOR:
Patients wishing to talk to the doctor should advise the staff as to the purpose of the call. These calls are handled accordingly. You may have to call back or the doctor may return your call at a more convenient time usually at the end of the day. The receptionist may be able to assist with your request or your call may even be directed to the Practice Nurse if appropriate.
PRIVACY POLICY:
Our practice is committed to providing comprehensive general practice care to all our patients. All consultations and medical records are kept strictly confidential. No information will be given to any third party without the patients consent.
OUT of SURGERY VISITS:
Home visit for our regular patients in the vicinity of the Clinic may be done at the Doctors discretion, if you cannot attend the surgery. However if you are too ill it is advisable to call an ambulance or present to the local Hospital Emergency Department.
CHILDREN & BABIES:
A dedicate child friendly play room is available for children under parent supervision. An area for parents to change babies is available on request. Baby scales are available for parents wishing to check on their baby’s progress.
The Practice has regular Childhood Immunisation Clinics. Please advise reception at the time of booking if your child is for an immunisation.
DISABILITY FACILITIES:
There is special access available for patients in wheelchairs or impaired mobility. The patient toilets located within the surgery are suitable for wheelchair and ambulant access. Should you have any special needs please discuss these with the practice staff at the time of making your appointment.
SERVICES OFFERED:
HOSPITAL ACCESS:
Patients are advised to present to the local Public Hospitals for emergency care. Non urgent referrals to specialists and hospitals will be made as required by your Doctor or Dentist.
YOUR RIGHTS:
If you are unhappy with any aspect of your treatment from our practice please feel free to talk to the Doctor or the Practice Manager. If you are still not satisfied you may contact the Health Ombudsman at GPO Box 3089 Brisbane 4001 or phone 1800 077 308.
YOUR RESPONSIBILITIES:
ALL patients who are referred for any tests (Blood, X-ray) are requested to return to discuss these test results or telephone the receptionist if advised to do so. It is the responsibility of the PATIENT to return for follow up. PLEASE DO NOT assume that the Doctor or clinic staff will contact you to discuss these. This is our Clinic policy and we expect that as a condition of attending our clinic this is adhered to.
Following any consultation should your condition change or deteriorate you MUST return to the surgery or present to the nearest hospital to be reviewed urgently.
SURGERY HOURS:
Monday to Friday - 8am to 5pm
Saturday - 8am to 1pm
FEES & BILLING:
All consultations to eligible MEDICARE Card Holders and DVA card Holders will be Bulk Billed.
We require a valid Medicare or veteran affairs and concession card if applicable for each visit.
The consultation fee for Non Medicare card Holders will be $60 for a standard consultation.
Medicals for commercial driver licenses (dangerous goods, bus driver etc) cannot be Medicare billed will be charged accordingly.
Dental Fees may be covered by Medicare for Eligible Child Dental Health services and by Queensland Health emergency clinic vouchers. All other fees will be covered by your private health fund if you belong to one, and will usually have a gap out of pocket fee. We have the Hicaps payment facility at our clinic to facilitate your private health fund and credit card payments.
APPOINTMENTS:
Medical appointments are normally made at 10 minute intervals. If you feel that you may need a longer appointment please advise our staff when making your appointment. Dental appointments will be made according to the treatment required.
If you are seeing the doctor to complete Centrelink forms, insurance medicals, driver license medicals or for any procedure, please advise the staff when you make the appointment as these visits require a longer appointment. Also provide the forms to the Receptionist when you arrive for the appointment.
The Doctor will make every attempt to keep to your appointment time, however due to emergencies there may be some delay at times.
We will attempt to fit in emergencies such as an accident at work or home or sudden illness. Each day we keep aside a few appointments to fit in patients with urgent problems. However in certain life threatening circumstances such as a severe injury or chest pain it is best to call an Ambulance at 000 immediately.
You are welcome to ring the surgery prior to your appointment to find out if we are running on schedule.
Kindly call the surgery to cancel your appointment if you are unable to keep the appointment for any reason, and this will allow another patient to be given an appointment.
It is in your interest to consult the doctor on a more regular basis for individual complaints and advice, rather than accumulating several problems and presenting with a list. The doctor in this case may not be able to address all the issues.
Separate appointments are preferred for Skin checks, rather than trying to get these done during a standard consultation for other problems.
AFTER HOURS SERVICE:
For ANY life threatening emergency call 000 or go to the nearest hospital.
The Clinic uses the services of an after hour deputising service for after hour home visits.
For after hour Emergencies please call 1300 HOME DR / 1300 466 337
TELEPHONING the DOCTOR:
Patients wishing to talk to the doctor should advise the staff as to the purpose of the call. These calls are handled accordingly. You may have to call back or the doctor may return your call at a more convenient time usually at the end of the day. The receptionist may be able to assist with your request or your call may even be directed to the Practice Nurse if appropriate.
PRIVACY POLICY:
Our practice is committed to providing comprehensive general practice care to all our patients. All consultations and medical records are kept strictly confidential. No information will be given to any third party without the patients consent.
OUT of SURGERY VISITS:
Home visit for our regular patients in the vicinity of the Clinic may be done at the Doctors discretion, if you cannot attend the surgery. However if you are too ill it is advisable to call an ambulance or present to the local Hospital Emergency Department.
CHILDREN & BABIES:
A dedicate child friendly play room is available for children under parent supervision. An area for parents to change babies is available on request. Baby scales are available for parents wishing to check on their baby’s progress.
The Practice has regular Childhood Immunisation Clinics. Please advise reception at the time of booking if your child is for an immunisation.
DISABILITY FACILITIES:
There is special access available for patients in wheelchairs or impaired mobility. The patient toilets located within the surgery are suitable for wheelchair and ambulant access. Should you have any special needs please discuss these with the practice staff at the time of making your appointment.
SERVICES OFFERED:
- We stock all travel immunisation at the clinic for your convenience
- Adult & Child Health
- Childhood Immunisations
- Asthma Care Plans
- Mental Healthcare Plans
- Mens Health, Erectile problems
- Women's Health
- Contraceptive advice
- Hormone implants including Implanon
- Workcover injuries treated
- ECG's (Electrocardiograms)
- Spirometry (Lung Function Tests)
- Flu & Pneumonia Immunisations
- Annual Health Assessments
- Travel Advice & Immunisations
- Ear Syringing
- Cervical Screening Tests
- Skin cancer checks
- Removal of skin cancers and lumps
- Antenatal Care (Pregnancy)
- Commercial Driver & Driver Fatigue Medicals
- Pre-employment Medicals
- 45-49 year old Health Assessments
HOSPITAL ACCESS:
Patients are advised to present to the local Public Hospitals for emergency care. Non urgent referrals to specialists and hospitals will be made as required by your Doctor or Dentist.
YOUR RIGHTS:
If you are unhappy with any aspect of your treatment from our practice please feel free to talk to the Doctor or the Practice Manager. If you are still not satisfied you may contact the Health Ombudsman at GPO Box 3089 Brisbane 4001 or phone 1800 077 308.
YOUR RESPONSIBILITIES:
ALL patients who are referred for any tests (Blood, X-ray) are requested to return to discuss these test results or telephone the receptionist if advised to do so. It is the responsibility of the PATIENT to return for follow up. PLEASE DO NOT assume that the Doctor or clinic staff will contact you to discuss these. This is our Clinic policy and we expect that as a condition of attending our clinic this is adhered to.
Following any consultation should your condition change or deteriorate you MUST return to the surgery or present to the nearest hospital to be reviewed urgently.